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Clinics & services

Victorian Poisons Information Centre

Call 131 126 if someone has been poisoned or has overdosed, made a mistake with medicines or been bitten or stung (24 hours a day, seven days a week).

About us

The VPIC provides advice to the Victorian Public and to health care providers about what to do if a person has been poisoned, has overdosed, has made a mistake with medicines or has been bitten/stung by a snake, spider, bee, wasp or other creature.

We also provide statewide toxicology guidelines for health professionals.

If someone has collapsed, stopped breathing, or is having a seizure or anaphylactic reaction, call 000 for an ambulance. Do NOT ring the Victorian Poisons Information Centre (VPIC).

Call us if someone:

  • Has been poisoned
  • Has overdosed
  • Has made a mistake with medicines
  • Has been bitten or stung by something venomous (for example a snake, spider, bee or wasp)

Phone: 131 126

Callers who do not speak English can call us via the translating and interpreting service on 131 450.

Our services

We provide the following services:

  • For members of the public: 24/7 telephone assessment and advice on first aid for poisoning, with or without referral to a doctor or hospital
  • For health care providers: 24/7 specialist high-level advice on the management of acutely poisoned patients, and information about the effects and management of chronic exposures, or specific formulations or products
  • State-wide toxicology clinical management guidelines
  • Education and training to nurses, pharmacists, doctors and rural and remote practitioners involved in caring for poisoned patients
  • Advice to government, industry and regulatory agencies to assist in implementation of interventions to reduce harm within the community
  • Advice on how to prevent poisoning and the hazards associated with medicines, chemicals, plants, pesticides and other products
  • Free resources for Victorians (such as pamphlets, stickers and fridge magnets on preventing poisoning and how to contact VPIC) - order these using the form below

If an animal has been exposed to a poison, please do not call us. Contact your local veterinarian for advice.

Links and downloads

Contact us

Victorian Poisons Information Centre

Phone: 131 126 (24 hours a day, seven days a week)

Fax: 03 9496 4912

Downloads