About us

We operate one of the largest specialist clinic services in Victoria.

We support over 54 medical and surgical units, including three statewide services:

• Liver Transplant Unit
• Victorian Spinal Cord Service (VSCS)
• Victorian Respiratory Support Service (VRSS)

Every year, Specialist Clinics manage more than 315,000 outpatient clinic attendances, process 120,000 new referrals, and answer 190,000 phone calls from patients.

What are specialist clinics?

Specialist clinics provide planned, non-admitted services for people who need the focus of an acute setting to ensure the best outcomes. Specialist clinics provide an interface between primary care services and acute inpatient services, with access to:

• medical, nursing and allied health professionals for assessment, diagnosis and treatment
• ongoing specialist management of chronic and complex conditions in collaboration with community providers
• pre- and post-hospital care
• related diagnostic services such as pathology and imaging.

Patients are referred to specialist clinics by GPs, specialists, and other community-based healthcare providers, as well as clinicians in emergency departments, inpatient units and other areas of the health service.

Our services

We provide the following services:

• Managing the clinic schedule
• Making, changing and cancelling appointments
• Answering phone calls from patients
• Coordinating appointments and tests

Coordinate appointments and tests

Patients often need scans, tests or procedures (such as blood tests or x-rays) prior to their Specialist Clinics appointment.

Some patients also need to attend more than one Specialist Clinics appointment. 

Making all these arrangements yourself can be overwhelming for some people, so we can help you coordinate your appointments and test or procedures.

If you need help to coordinate your appointments, contact us.

Related content

• Wait list audit

  We regularly contact patients who are waiting for an appointment. This is called a wait list audit.

• Making appointments

  Find out how we book appointments for you.

• Ways we'll contact you about your appointment

  We are changing the way we contact you about your appointment at Specialist Clinics.

• Changing or cancelling appointments

  Let us know if you can't show

• Attending appointments

  We know that attending an appointment for the first time can be overwhelming, given we operate across five different locations.

• Our locations

  Our clinics located across two different sites in five different locations.

Related services

• Aboriginal health program

  We support Aboriginal and Torres Strait Islander Peoples and their family while using hospital services.

• Accommodation and travel assistance

  We have many nearby accommodation options for patients and visitors. Country or interstate patients may also be eligible for government travel and accommodation reimbursements.

• Do you need an interpreter?

  We provide free interpreters for our patients.

• Disability liaison

  We support people with disability to use hospital services and access the care and treatment they need.