Three lovely patients who may have individual needsThree lovely patients who may have individual needsThree lovely patients who may have individual needsVolunteer with patient or visitorVolunteer with patient or visitorPatient in a wheelchair coming to hospital with his carerPatient in a wheelchair coming to hospital with his carerPatient and carer coming to hospital

Patients & visitors

Patients & visitors

Patients & visitors

Getting assistance to provide feedback

If you are d/Deaf, hard of hearing or have a visual impairment we can help you provide feedback.

Let us know the best way to communicate with you.

We can arrange video remote interpreters in Auslan, tactile deaf and blind and note taking to assist us to communicate with each other.

If you are giving feedback in Auslan through a video, we can have it interpreted. Please email your video to the Patient Experience team.

Patient Experience Office

Phone: 03 9496 3566

Email: feedback@austin.org.au

Open hours: Monday to Friday, 9am to 4pm

Postal address

Patient Experience Office
Austin Health
PO Box 5555
Heidelberg VIC 3084

National Relay Service

The Patient Experience Office also welcomes calls through the National Relay Service. For more information: