The following information will help us to resolve your complaint.

Your name and contact details

Providing your name and contact details will help us to get in touch and help resolve the issue.

The key details

Be clear and factual about what went wrong, who was involved and when and where it happened. Dot points help to convey your information concisely.

Any relevant documents

Include any documents that may provide useful information about the complaint, for example, an appointment letter.

If you would like a response

Please let us know if you would like a response to your complaint.

Your preferred outcome

Explain the outcome/s you would like, for example:

• an explanation about what happened and why
• an apology
• access to treatment
• reimbursement or compensation
• a change in policy or practice to prevent future problems.