About us

It is your right to request a confidential, NAATI-qualified interpreter if you are a patient at Austin Health.

We do not encourage using family, friends or bilingual staff to interpret. Family and friends have an important role to play in supporting you.

Our services

We provide the following services:

• On-site interpreters
• Telehealth (video) interpreters
• Telephone interpreters (available 24 hours a day, 7 days a week)

While every effort is made to provide an on site interpreter, there may be times when there are no interpreters available. In these instances we use telephone or telehealth (video) interpreters.

Related content and services

• Translated information about COVID-19

  Helpful information about COVID-19 has been translated into different languages.

• Specialist Clinics

  Find our clinic locations. Make, change or cancel an appointment.

• Telehealth

  Telehealth video calls connect you with us so you don't need to come to hospital for your appointment.

Referrals

Please ask your doctor or nurse to book an interpreter for you.

You can also ask for an interpreter when you make your next appointment.

Contact us

Language Services

Phone: 03 9496 3367

Email: languageservices@austin.org.au

Open hours: Monday to Friday 8.30am to 4.30pm