Tko smo mi

Vaše pravo je da tražite povjerljivog NAATI akreditiranog prevodioca, da bi vam pomogao da komunicirate sa osobljem Austin Health-a ako ste naš pacijent.

Ne preporučujemo da vam prevode rođaci, prijatelji ili osoblje koje govori oba jezika. Rođaci i prijatelji igraju značajnu ulogu u vašoj podršci.

Naše usluge

Mi pružamo sljedeće usluge:

• Prevođenje na licu mjesta, video-telehealth prevođenje, prevođenje preko telefona
• Telefonska prevodilačka služba je dostupna 24 časa dnevno, 7 dana u tjednu.

Iako se ulažu napori da se obezbedi prevodilac na licu mesta, može se desiti da nema slobodnog prevodioca. U tim okolnostima pružamo telefonske ili video-telehealth prevodilačke usluge.

Zakazivanje

Molimo vas zatražite od doktora ili medicinske sestre da vam obezbjede prevodioca.

Prevodioca možete zatražiti i kada zakazujete vaš sljedeći pregled.

How appointments are made

Initial appointments

First we need to receive a referral from your doctor. 

When we receive your referral, we check to see if all relevant information is included. If anything is missing, we contact your GP for further information.

If a referral is declined, we send a letter to you and your referring doctor to notify you of this outcome.

If the referral is complete, it is registered and checked for suitability for one of our clinics.

We then prioritise the referral:

• If urgent, we contact you and arrange an appointment
• If routine, we send a letter to you and your referring doctor confirming that you have been placed on our waiting list. You will receive a text message, email or (on occasion) a letter when your appointment is booked.  

Review appointments

If your review is required within the next 7 weeks

If you require a review (or follow-up) with your doctor within the next 7 weeks and there is an available appointment time, you will be able to book this review with the clinic administration officer before you leave your current appointment.

If there are no available appointments in the next 7 weeks, we will be in contact with you in due course. 

If your review date is further away than 7 weeks

If your review date is further away than 7 weeks, you are placed on our wait list. When the time comes for your review and an appointment becomes available, we we will contact you via text message, email or letter, as outlined above.

If you have not yet received communication from us regarding your next appointment, please wait patiently as we haven’t forgotten you, we are just waiting to book you into the next available appointment. 

Booking enquiries

If you have an appointment, you can use our online form to book, change or cancel appointment bookings.

Enquire now

We want to help with your enquiry as quickly as possible. If our form doesn’t match what you need, please phone our Call Centre instead. See: Contact Specialist Clinics.

Let us know if your contact details have changed

Next time you are in contact with one of our specialists' clinics staff members, make sure to give them your most recent contact details.  

Veze