During this review, we will ask if you still require a planned procedure.

Why we contact you

We review our planned procedure waiting lists to:

• keep our records up to date
• stay in touch while you wait for this procedure
• ensure all patients have the best opportunity for timely treatment by confirming if you still require the procedure.

How we contact you

• If you have provided a mobile number, we will send you a text message (SMS) with a link.
• This SMS will come from VicKey, who we partner with for this review.
• The unique and secure link will point to the VicKey website: vickey.org.au
• If you are waiting for more than one appointment, you will receive a separate message for each waiting list.

Responding to a waiting list review

Step 1: Click the link in the SMS.

Step 2: Sign in to the VicKey website using your last name and date of birth.

Step 3: Answer the question 'Do you still require this procedure?' by selecting one of the following responses:

• ‘Yes’ – if you still need this planned procedure. You’ll also be asked to provide any dates in the next three months when you won’t be available to accept a procedure date.
• ‘No’ – if you no longer require this planned procedure. For example, if you have been treated elsewhere or if your condition has improved.

What happens after I respond?

If you respond ‘yes’

• You will stay on the waiting list.
• We will contact you when a planned procedure booking is available.

If you respond ‘no’

• A member of the planned procedure booking team will be in contact to confirm removing you from the waiting list.
• Once confirmed we will send you and your GP a letter in the mail notifying you of the removal.
• If you need care in the future, a new referral from your GP will be required.

We acknowledge the delays in our service and are actively working to reduce wait times and improve access to care.

Need help?

For help completing the waiting list review, please contact:

Planned Procedure Booking Office

Phone: 03 9496 3750

If your condition changes while you are waiting for your planned procedure, please see your GP. They can provide advice on pain management and any additional support you may need during this time.

For more information about VicKey, visit the VicKey website.