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Patients & visitors

Patient Portal

Get secure digital access to information about your health care at Austin Health.

Stay informed about your health care through our online Patient Portal.

Once set up, you will have secure access to view your:

  • waiting list status
  • upcoming appointments
  • planned procedure details.

Our Patient Portal is an easy way to communicate with us from your mobile phone or a computer, you can: 

  • read secure messages in your Patient Portal inbox
  • complete your Health Questionnaire online
    (we'll send a message to your inbox if this option is available)
  • access helpful resources about coming to hospital.

Who can access our Patient Portal

Our Patient Portal is available for patients receiving care at Austin Health who are aged 14 or older.

You can also apply for access if you are:

  • a parent of a child aged under 14 who is receiving care Austin Health
  • supporting a patient who is receiving care Austin Health.

Our new service

Our Patient Portal is a new service. It is ready to use but we are still improving it. Some of your care information may not be available yet. We are working to add more features.

We are starting to invite patients on our surgery waiting list to sign up to access our Patient Portal. 

If you are on our surgery waiting list, you may get a text message or mail-out from us. This will include an invitation to complete or update your Health Questionnaire online through our Patient Portal.

How to set up your account

Austin Health is using VicKey (formerly MyHospital) to deliver the Patient Portal service.

You will need a VicKey account to access your information through our Patient Portal.

To set up your account you will need to have your UR number (patient identification number) and mobile phone handy.

There are three main steps:

Step 1: Create a VicKey account 

Step 2: Link a patient to your VicKey account

Step 3: Verify your identity

Read VicKey terms of use.

Helpful resources

Frequently asked questions - Patient Portal

Links and downloads

Contact us

For help signing in and using your VicKey account and the Patient Portal, contact:

Patient Portal Support Office

Phone: 1300 867 127

Email: patientportal@austin.org.au

Our phones and email are monitored Monday to Friday from 9am to 4:30pm, excluding public holidays.