Overview

We provide a full range of services to diagnose and treat illnesses and injuries for people staying in hospital:

• Emergency care
• Scans and tests (such as x-rays and CT scans)
• Medical treatments (such as medication and drug therapy)
• Surgical procedures
• Mental health support
• Rehabilitation (such as physiotherapy and speech pathology)

Find out more about our clinics and services.

What you need to know

Alcohol

Alcohol cannot be brought into the hospital.

Clinical trials

Austin Health runs clinical trials in a number of areas. Your doctor can provide more information if you're interested in participating in a clinical trial.

Find out more about our clinical trials.

Electrical appliances

Due to the potential fire risk, you must ask ward staff before you bring in personal electrical equipment such as hair dryers or portable radios.

Meals

Each day you'll be given a menu card to order ahead for three meals.

Find out more about meals and nutrition.

No smoking

Smoking is not permitted anywhere within Austin Health's buildings or grounds.

Speak to your treating team about obtaining free nicotine replacement therapy during your stay, or support to help you quit.

You can also talk to your GP or call Quitline on 137 848 for quitting advice and support.

Phones

A patient phone is provided at most overnight bed locations.

Calls from outside the hospital between the hours of 8am and 8pm can be directed to all patients by calling 03 9496 5000.

Mobile phones can be used in public areas (such as lounges, waiting areas and corridors) as long as there is no operating medical equipment within 2 metres (due to possible interference).

Private patients

All patients admitted to Austin Health are asked to choose whether they wish to use their private health insurance or be admitted as a public patient.

Find out more about using your private health insurance to pay for hospital services.

Valuables and personal items

Please don't bring jewellery, money or valuable personal items to hospital, except small amounts of change for newspapers or other small necessities.

We don't accept responsibility for any loss or damage of patients' personal items.

Related information

• Keeping you safe

  Find out more about how we keep you safe while you're in hospital.

• Meals & nutrition

  Eating well can help avoid malnutrition and other complications such as bed sores and falls.

• Your care team

  Many different people work together to be involved in your care.

• Your information

  Find out more about how we respect your privacy.

• Your rights and responsibilities

  Find out more about your rights and responsibilities as a patient.

• Your security

  All Austin Health sites are protected by security officers, 24 hours a day, 7 days a week.

• What to bring

  Review our checklist to see what you need to bring for a hospital stay.